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Jollibee Closes BGC Branch After ‘Fried Towel’ Incident

The fast food giant has released a statement following a customer complaint involving a fried towel

Jollibee has once again come under fire on social media.


At around midnight on Tuesday, a GrabFood customer posted her order on Facebook—a one-piece Chickenjoy with Palabok. Except that instead of the noodles being paired with fried chicken, they were paired with a fried towel. 


“Just something that frustrated me this late,” she wrote. “We had Jollibee delivered via Grab. Ordered chicken for my son, while I was trying to get him a bite, I found it super hard to even slice. Tried opening it up with my hands and to my surprise a deep fried towel.”


The customer’s order came from Jollibee’s Bonifacio Stop Over branch in BGC. 



Jollibee issued a statement on their official Facebook, saying: “This concerns the customer complaint on food ordered late evening of June 1 from a franchised store in Bonifacio Global City. We are deeply concerned about this matter and have conducted a thorough investigation on the incident. It is unfortunate that deviations from Jollibee’s standard food preparation procedures occurred on the part of certain personnel of the store.” 


The statement also says that as a result of the incident, the branch is to close for three days starting today, June 3, to “thoroughly review its compliance with procedures and retrain its store team to ensure that this will not happen again.” 


Read Jollibee's full statement below: 



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Lead photo: Business Diary Philippines