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Makati Shangri-La Innovations: New Dine-In Offers and Delivery Service

Makati Shangri-La, Manila reopens 4 of its iconic outlets to guests looking for a safe yet pleasant space to dine.

Don’t you miss dining out? Restaurants were first ordered shut on March 15, the start of Metro Manila’s lockdown or in more polite terms “community quarantine”. Varying degrees of restriction were imposed on the National Capital Region (NCR) through months of efforts to contain the corona virus 2019. For weeks, restaurants that chose to open were only allowed to serve take-out or to-go orders. By the second half of June, restaurants had the added option to accept dine-in customers at a reduced capacity, provided strict health and safety protocols were observed. The easing was short-lived, and they were ordered shuttered again for 2 weeks in August. Now the metropolis finds itself again on the less restrictive general community quarantine (GCQ) and restaurants can, once again, open up for dine-in service.


Makati Shangri-La, Manila reopens 4 of its iconic outlets to guests looking for a safe yet pleasant space to dine. Circles Event Cafe, Lobby Lounge, Shang Palace, and Sinfully Circles are open for business, albeit with limited operating hours. The hotel goes over and beyond the minimum safety protocols regulated by government. Measures are in place to protect both guests and employees, without detracting from the warm welcome that characterizes the group’s Asian hospitality. Hygiene and food safety have always been a trademark of the Shangri-La group world-wide, pandemic notwithstanding; but this was a practice done quietly, a back of the house procedure that wasn’t always visible to its diners. Gilles Baurieres, Makati Shangri-La, Manila, F&B Director says, “We implement hygiene and safety protocols that we have had for many years. The difference between then and now is that this time, we show (our guests) what we are doing.”

Baurieres runs through a long list of what is done and what to expect when dining. Employees are regularly screened. Their uniforms are cleaned and sanitized in-house, with face masks and face shields subjected to UV light for disinfection. Servers wear color-coded gloves to identify their different assigned tasks, done mainly to avoid cross-contamination. The frequency of sanitation has been increased as well. Once seated, dining guests are thoughtfully provided with hygiene amenities and a mask holder to store personal face masks while consuming food and beverage. A quick scan of a QR code using each guest’s personal phone, takes one directly to the restaurant’s menu. Printed menus, of course, are available for those that may be tech-challenged or prefer a more conventional manner of browsing through the menu. Table service has been modified to reduce the number of items on the table setup. All the food comes to the table covered, served individually rather than family style. Seating is arranged to allow for social distancing, between tables and within the table for group dining. Private rooms can still be used but only for a maximum of 10 guests per group. Payment options available include contactless alternatives, minimizing physical contact between guests and staff.

Malaysian-Style Buttered Prawns at Circles
Service Staff at Circles

Circles Event Cafe

The restaurant reopens with a departure from its usual buffet service. While meals remain all-you-can-eat, service is by order from the table or at the food stations where chefs are cooking ala minute.


The menu is inspired by travel, featuring dishes from China, Japan, Southeast Asia, the USA, and many more. Local flavors complete the journey. Travel by Taste is available for lunch and dinner at Php1,500 nett per person. Group travels are more fun with the Three's Company 2+1 offer. For every part of three, one person can enjoy for free.


Circles Event Cafe is open for lunch and dinner. Lunch – 12:00nn-2:30pm; Dinner - 5:00pm-10:30pm. Breakfast remains closed. Reservations requested.


Shang Palace

Shang Palace reopens, bringing back the crowd favorite, Dim Sum Plus – an all-you-can-eat offer featuring bite-size portions of delicate Crystal Prawn Dumplings, Steamed Pork served in a bamboo basket, Spinach and Xiao Long Bao, among others that make up the dim sum list. Each dim sum is made using only the finest ingredients as prepared by dim sum chef, Chef Leung Ka Fai. The Dim Sum Plus offer also includes a choice of delicious and authentic Cantonese dishes for appetizer, main, and dessert. All for only Php888 net per person. 


Shang Palace Delivery is available via Hotel Direct Delivery and Food Panda.


Shang Palace for All-You-Can-Eat Dim Sum from Wednesday to Saturday for lunch (11 a.m. – 2:30 p.m.) and dinner, (5 – 8 p.m.), and on Sundays for lunch (11:30 a.m. to 2 p.m.) For inquiries and reservations, please call +63 917 5949 327.

Lobby Lounge

The Lobby Lounge offers an all-day ala carte menu of light meals as well as a select number of iconic Filipino dishes. Dining is convenient and fuss free. Its regular Afternoon Tea is unfortunately on hold but a fine selection of teas and herbal infusions are still available. 


Lobby Lounge is open daily from 9:00am - 8:00pm.

Sinfully Circles

Sinfully Circles offers pastries, breads, and delicacies at its booth located at the lobby in front of the Concierge Desk. Food to go is available through Sinfully@Home, delivery via Hotel Direct Delivery (0917 588 5537), Grab Food or Food Panda. 


Sinfully Circles is open from 8:00am - 5:00pm.


Sinfully@Home

Makati Shangri-La also offers your favorite Sage cocktails in in apothecary bottles—the perfect companion to your favorite Raging Bull Burger! (May we suggest the ever dependable and classic Herbal Negroni? It's fabulous and gives you a taste of Sage, wherever you are.)




Easing up on the lockdown doesn’t mean that things are better as far as the infection rate is concerned. What activities to engage in then becomes a matter of personal choice, and safety is each individual’s responsibility. Makati Shangri-La, Manila has put every imaginable protocol and procedure in place to allow its guests to trust that they are safe while enjoying the comfort and service of the property and its staff.


As part of its ongoing efforts to create a trusted and nurturing environment, it has embraced a series of safety standards and precautionary measures across all its hotels world-wide. It makes a promise, Shangri-La Cares, one that comes straight from the heart.


Makati Shangri-La, Manila, Ayala cor. Makati Ave., Makati City. Shangri-La.com/Makati