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This Boracay Beachfront Hotel Is Big On Personalized Hospitality

Top-rated with 5-star reviews, Coast Boracay wows their guests every time

Article (news)

Danah Gutierrez

<p>Boracay is a top-of-mind haven for travelers and tourists looking for an island escape. From the powdery white sands to the clear, turquoise seas—not to mention the breathtaking and showstopping sunsets—it surely is one of the most visited places in the Philippines, and arguably, the world. The hospitality industry is well aware, with over 380 island accommodations registered in Agoda alone. Having that many options to choose from, there is one big factor that can influence guests to secure that booking, along with emulous feature amenities—the excellence and warmth of true Filipino service.</p><div><span class="fr-img-caption fr-fic fr-dib" style="width:950px"><span class="fr-img-wrap"><img loading="lazy" src="https://assets-metrostyle.abs-cbn.com/prod/metrostyle/attachments/bad038a1-1652-4ab8-bfba-b22eb3a74100_20240221_204958.jpg" style="width:950px" class="fr-fic fr-dib" alt=""/><span class="fr-inner" style="text-align:left">Coast Boracay, located in Station 2 beachfront, Balabag</span></span></span></div><p>When it comes to fun surprises and unmatched warm-heartedness,<strong> Coast</strong> stands tall. Being one of the pioneers of personalized hospitality in Boracay, the 71-room hotel boasts of 5-star reviews on TripAdvisor, with over 1,200 testimonials from guests all over the globe. I’d say it’s much deserved, because we’ve celebrated many of our life’s milestones at Coast, and they’ve consistently provided top-notch service, time and time again. I always personally recommend them to my network because I know they won’t disappoint. And when my friends and family do, they beam with joy and gratitude that I encouraged them to, because of the unforgettable experience they get to savor and keep even long after they check out.</p><div><br/></div><div><strong>The Warmest Welcome Ever</strong></div><p>The moment you exit the airport, their transfer team happily greets you and escorts you to the van. What I love about their hospitality service is how they make us, guests, feel like we’re long lost friends and family coming back home. “Miss Danah! Welcome back! How was your trip?,” I was enthusiastically greeted by one of their staff. With their own speedboat waiting for us in their private port, it ensured a real smooth ocean ride into the island.</p><div><span class="fr-img-caption fr-fic fr-dib" style="width:950px"><span class="fr-img-wrap"><img loading="lazy" src="https://assets-metrostyle.abs-cbn.com/prod/metrostyle/attachments/9519d0d9-a237-4552-b680-b04da26cff94_20240221_201411.jpg" style="width:950px" class="fr-fic fr-dib" alt=""/><span class="fr-inner" style="text-align:left">Coast’s speedboat awaits for embarkation</span></span></span></div><p>Upon arrival, we were welcomed with an icy drink and a cold towel, and I easily recognized Apple, one of their guest relations staff at the reception. We quickly bantered and had a friendly chat, then Julie, the Hotel Manager, graciously introduced herself and said, “Welcome home, Ms. Danah!” Soon enough, Ben, their housekeeping staff, AKA “Your Alfred by the Beach (inspired by Batman’s ever trusty butler),” greeted me as we’ve known him since our first Coast visit many moons ago, and has always been stellar and exceptional in his all-around assistance. A friend whom I influenced to try Coast shared a situation when her nephew lost one of his toy trucks by the pool, and Ben eagerly scouted the whole place, even asking the neighboring hotels in search of it. Eventually, it led him to find the boy’s prized possession. Turns out, a playmate accidentally brought it with him back to their own hotel. Talk about commitment to customer satisfaction! </p><div><span class="fr-img-caption fr-fic fr-dib" style="width:950px"><span class="fr-img-wrap"><img loading="lazy" src="https://assets-metrostyle.abs-cbn.com/prod/metrostyle/attachments/4ef8c2d9-e263-4802-bdd3-beff0a5f6a62_20240221_195515.jpg" style="width:950px" class="fr-fic fr-dib" alt=""/><span class="fr-inner" style="text-align:left">Love is in the details.</span></span></span></div><p>After some down time, we were told the room was already available, and they helped us get settled. The TV monitor greeted us with photos of me and my twin sister (the transfer team took ours before we boarded the speedboat). “Welcome home!,” the text on the screen flashed. There was also a plate of their famous coco-mango cake, with a birthday greeting hand-piped around. A fruit basket with a handwritten note from Julie, was placed on our bedside table, too, along with a small jar of the Pinoy favorite candy, ChocNut. And on our last day, the eve of our birthday, their staff even left a bottle of wine and charcuterie in our room! These little details are truly the cherry on top, because each room has more than enough thoughtful amenities that are sure to please and delight.  </p><div><br/></div><div><strong>Home Away From Home</strong></div><p>Nestled in Station 2, Coast is right in the middle of Boracay, past D’Mall; a strategic location that gives guests a lot of options when it comes to activities, dining, and day tours. Owning the phrase, “let the funshine,” their modern and minimalist mid-century architecture infused with fun tropical Filipino details will enchant any guest to take loads of photos around.</p><div><span class="fr-img-caption fr-fic fr-dib" style="width:950px"><span class="fr-img-wrap"><img loading="lazy" src="https://assets-metrostyle.abs-cbn.com/prod/metrostyle/attachments/6b9bf0b2-951a-4054-ba26-f6d79e8c6941_20240221_195716.jpg" style="width:950px" class="fr-fic fr-dib" alt=""/><span class="fr-inner" style="text-align:left">Coast’s in-house restaurant, Cha-cha’s, has a vibrant island vibe</span></span></span></div><p>As for the rooms, each is equipped with smart TVs to keep you up to date with your shows, free Wi-Fi access so you can stay connected all the time, and five-star bedding so luxurious it begs you to stay. Interior Designer, Erik Richard, collaborated with Yakang Yaka Barter, a social enterprise, to create beautiful accent pieces handmade by skilled Mindanao weavers, keeping the design local, modern, and distinctly Filipino.</p><div><span class="fr-img-caption fr-fic fr-dib" style="width:950px"><span class="fr-img-wrap"><img loading="lazy" src="https://assets-metrostyle.abs-cbn.com/prod/metrostyle/attachments/4cf3d1f2-2ba5-436c-a6c2-67067c8d0e7e_screen shot 2024-02-21 at 7.56.42 pm.png" style="width:950px" class="fr-fic fr-dib" alt=""/><span class="fr-inner" style="text-align:left">The Premier room is neat, stylish, and super comfortable, with well-thought-of amenities and provisions</span></span></span></div><p>All rooms offer options of a king-size bed or double bed, Pacific Coast goose feather king pillows and 400 thread count linens, a modern and stylish bathroom with a walk-in rain shower, Bertoia Diamond chairs, Saarinen tables, daily turndown service (they have the cutest “good night” treats!), 24/7 housekeeping guest request, minibar choices, and laundry plus pressing services.</p><div><span class="fr-img-caption fr-fic fr-dib" style="width:950px"><span class="fr-img-wrap"><img loading="lazy" src="https://assets-metrostyle.abs-cbn.com/prod/metrostyle/attachments/8a7bd26c-74d6-4b15-a3dd-454a4285c065_20240210_165750.jpg" style="width:950px" class="fr-fic fr-dib" alt=""/><span class="fr-inner" style="text-align:left">Ti-kois! Some nighttime snacks left in our room, inspired by the Chinese New Year celebration during our stay.</span></span></span></div><p>For recreation and relaxation, Coast has 2 pools perfect for cooling off under the hot Boracay sun, with a game room that has a massive 65-inch smart TV with PlayStation console, board games, air hockey, and a mini gym with complimentary bananas and water station. Everyday there are new offerings that are exclusive to hotel guests, like popcorn, soft serve ice cream, and fruit juices, each creatively presented at the communal areas.</p><div><span class="fr-img-caption fr-fic fr-dib" style="width:950px"><span class="fr-img-wrap"><img loading="lazy" src="https://assets-metrostyle.abs-cbn.com/prod/metrostyle/attachments/2443e90c-b718-4ec0-b155-955c5ec679c1_ee36ff_5bb3f2f2c88349fea686efee4e12bf45~mv2.jpeg" style="width:950px" class="fr-fic fr-dib" alt=""/><span class="fr-inner" style="text-align:left">Day time lounging is irresistible with an ambiance like this.</span></span></span></div><div><strong><br/></strong></div><div><strong>Greener Practices for Bluer Seas </strong></div><p>Coast also does their part when it comes to making every stay greener and more sustainable. They were among the first ones to implement a “No Plastic Bottle Policy” in their rooms, while providing a tumbler for guests to use during their stay, with toiletries wrapped in paper packaging and contained in glass pump bottles. They also give canvas tote bags guests can make use of when shopping, with a signature scented hand sanitizer, and beach slippers, too! They have engagement cards that encourage water and energy conservation as well. For those who can’t resist retail therapy, their General Store has curated personal care items, snacks, trinkets, and resort wear that feature sustainable Filipino brands for homegrown products which highlight local craftsmanship and creativity. Because of these eco-conscious efforts, Coast has been commended with a Travel Sustainable Badge (Level 2) by Agoda.</p><div><span class="fr-img-caption fr-fic fr-dib" style="width:950px"><span class="fr-img-wrap"><img loading="lazy" src="https://assets-metrostyle.abs-cbn.com/prod/metrostyle/attachments/13713677-2f7c-47b3-8b8b-afaa8d13c7e5_20240209_175251.jpg" style="width:950px" class="fr-fic fr-dib" alt=""/><span class="fr-inner" style="text-align:left">Our bathroom is sparkly, with eco-friendly toiletries and a fresh flower to brighten the mood</span></span></span></div><div><br/></div><div><strong>Yummy Eats at Cha-Cha’s</strong></div><p>One more of the many things I look forward to everytime I visit Coast is their in-house restaurant, Cha-Cha’s. I always frequented this grub spot even when I lived in Boracay a while back. Their dishes are delectable and super satisfying that you’ll surely dine in again and again. Led by Head Chef, Kalel Chan, the menu is a fusion of International and South East Asian flavors that are made with quality ingredients. </p><div><br/></div><p>My favorites are their Sriracha wings, baked scallops, cansi soup, brick oven pizzas, creamy artisan gelatos (hazelnut and pistachio are a must), not to mention their refreshing cocktails. The ambiance only makes dining better, with their high ceilings, airy interiors, and eye-catching decors that give an overall relaxed island atmosphere. I can’t count how many happy hours I’ve had at Cha-Cha’s, because they also do have the best sunset views in the island, with awesome DJs and acoustic performers for the ultimate sundown vibe.</p><div><span class="fr-img-caption fr-fic fr-dib" style="width:950px"><span class="fr-img-wrap"><img loading="lazy" src="https://assets-metrostyle.abs-cbn.com/prod/metrostyle/attachments/ceae54fb-1586-400f-8027-8353bba569d8_20240211_114028.jpg" style="width:950px" class="fr-fic fr-dib" alt=""/><span class="fr-inner" style="text-align:left">Cha-cha’s wide selection of food and bevies won’t ever disappoint</span></span></span></div><div><br/></div><div><strong>A Toast to Coast</strong></div><p>Whether inside my room or lounging by the shore, Coast just goes over and beyond for their cherished guests (Jony, another “Alfred by the beach,” prepares cozy beach mats, takes the best photos, and even welcomes you back ashore with a towel in hand!). I’ve personally seen them struggle during the pandemic, but they just bounced back higher, even better than ever. What makes Coast a true hospitality success (they’re always fully booked especially during peak seasons) is not just their picturesque interiors and delicious food. They deeply take to heart the meaning of customer service, and prioritize guest satisfaction everytime. This is evident with their consistent 9+/10 grading in tier 1 booking sites. </p><div><span class="fr-img-caption fr-fic fr-dib" style="width:950px"><span class="fr-img-wrap"><img loading="lazy" src="https://assets-metrostyle.abs-cbn.com/prod/metrostyle/attachments/1ea65cb1-07c3-47d6-92a8-34d018a76041_20240211_094500.jpg" style="width:950px" class="fr-fic fr-dib" alt=""/><span class="fr-inner" style="text-align:left">Jony, Coast’s “Alfred by the Beach,” carefully preparing our beach mats, overlooking Boracay’s gorgeous shores</span></span></span></div><p>The charm of Coast is how they make patrons feel truly at home, while curating an unforgettable island experience with each visit. And for that, here’s a much-deserved toast to Coast, as they truly let the fun shine bright.</p><div><br/></div><p>Book Coast Boracay via their <a href="https://www.coastboracay.net/book-now" target="_blank">website</a>. Follow them on Instagram <a href="https://www.instagram.com/coastboracay/" target="_blank">@coastboracay</a>.</p><div><br/></div><div><strong>Related Story: </strong><a href="/travel/hotels/amorita-bohol-sustainability-program/36493" target="_blank" rel="noopener noreferrer">This Award-Winning Luxury Resort in Panglao Cleans Their Beaches From Shore to Sea!</a></div>